Update: So I checked Palm's "Support" area of their website and found that they have provided some step-by-step directions for resolving the failed audio/failed vibration problems. Unfortunately, I've already followed all of the steps and it hasn't resolved the problem! I also find it simply amazing that their "answer" to making your phone ring is to disable other useful features --- kinda like a computer manufacturer advising you to disable your CD ROM and turn off the monitor if you want your computer to work. Thanks, Palm. I'm loving my 8525 more and more --- at least it RINGS or VIBRATES when I get a simple phone call!