Quote:
Originally Posted by sambao21
if i have a (small) crack on my pre, and i haven't done anything to damage it (i.e. dropping it), and "babied" it, but there is a still a crack. what would a sprint rep's stance on it? do they take the customer's word for it? and replace it free of charge? or do they have a hard stance to not replace anything showing physical damage?....
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As a service center you will get one of two reactions based entirely on how they feel that day:
A: This is physical damage. Make your insurance claim.
B: This is a defect, here's a free replacement.
There is simply no way to predict how they will respond unless Palm puts out a bulletin stating that this is a known issue.
My own experience reading these boards has led me to believe there is a defect in some units in this first run batch with weak faces causing cracks to form even with very little pressure on the face. My store will be a bit more forgiving, but we'll also be on the lookout for abuse.
On another note, it appears the repair chain has caught up with the Pre. We ordered a replacement Pre for a customer the other day (dead pixel) and received a refurbished unit as a replacement. Needless to say, the customer was disappointed (he refused the unit and will do his 30 day exchange with Best Buy when they get more).