Quote:
Originally Posted by yoshk
As a service center you will get one of two reactions based entirely on how they feel that day:
A: This is physical damage. Make your insurance claim.
B: This is a defect, here's a free replacement.
There is simply no way to predict how they will respond unless Palm puts out a bulletin stating that this is a known issue.
My own experience reading these boards has led me to believe there is a defect in some units in this first run batch with weak faces causing cracks to form even with very little pressure on the face. My store will be a bit more forgiving, but we'll also be on the lookout for abuse.
On another note, it appears the repair chain has caught up with the Pre. We ordered a replacement Pre for a customer the other day (dead pixel) and received a refurbished unit as a replacement. Needless to say, the customer was disappointed (he refused the unit and will do his 30 day exchange with Best Buy when they get more).
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got a straight answer on this one.
there was a bad batch that went out they are aware of but they should have been seen immediately out of the box not weeks later. sooo.....
if it was outta the box w a crack then its an exchange. otherwise its 100$ deduc. however i still agree w yosh saying it would prob b case to case. not like she does the service and repair side of things.