Could it be
It occurs to me that I have heard different people rave about different headsets. I had a BT250, which was awful, others say it is fine. One person says the Cardo is a POS, someone else says it is the best.
Is it possible that, given the weak version of Bluetooth the 650 shipped with, that it is the Treo, after all, and that sometimes it pairs up with a device - and out of luck it gets a good connection - and that most of the time it just doesn't? That maybe if the same persons needs to 're-pair' it again it may not work..?
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