Yes, I spoke to their manager - they said that after phones are returned it takes 3/4 weeks for them to show up in their system as returned and I can try and call them back in a month to see if they have received it, at which point they will return it. I'm not sure though if Palm is willing to wait that long since by then they may close the issue (since they have gotten paid $507 for a broken treo 600 - they are happy:-)
Thanks
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