I really want my GSM Palm Pre to work

bdagirl · 12/02/2009, 06:02 PM

I purchased my phone, as an unlocked phone from Expansys. If I press the red button and ### I can dial out and talk, but I cannot get to the software on the phone. It displays a message that I have to create a profile but even with network signal I still get profile creation failure. Please help.

johncc · 12/02/2009, 06:48 PM

Where you are located and what is your carrier?

bdagirl · 12/02/2009, 06:56 PM

bermuda, m3 wireless

Andreas · 12/02/2009, 07:08 PM

Quote:

Originally Posted by bdagirl

I purchased my phone, as an unlocked phone from Expansys. If I press the red button and ### I can dial out and talk, but I cannot get to the software on the phone. It displays a message that I have to create a profile but even with network signal I still get profile creation failure. Please help.

The version of WebOS on your phone is set to not allow data roaming and until you activate the phone you can't turn it on. Bit of a moment 22.

My advice would be to download WebOS Doctor and use that to install the latest version of WebOS (1.3.1) since that gives an option to allow data roaming at the activztion screen.

You can read through the english instructions here:

www.palm.com/rom

But since its a german device you should download the german version
https://ws.palm.com/SupportDownload/...47&cc=de&lc=de

Please note that you need java installed on you computer.

To put phone into mode to run WebOS doctor.

1. Turn the phone off completely.
2. Put wall charger into the power socket.
3. PUT USB-cable into Pre and while pressing the Volume Up key insert the other end of the USB into the wall charger.
4. When a USB-logo appears on the screen remove the USB-cable from the wall charger and instead plug it into your computer.
5. Run WebOS Doctor to install new version of WebOS.
6. When update is done, activate roaming and you should be able to send in the activation.

Probably other solutions too but this is probably the official way of doing it.

bennish · 12/02/2009, 07:23 PM

It probably means m3 wireless' settings aren't in the pre. borrow a sim card from a friend with a larger/more mainstream provider that is more likely to already have settings in the pre. Use it to activate, then put your own back in, do an update to 1.3.1 via wifi, and you'll then be able to enter the m3 wireless settings manually.

I had to do this with my virgin mobile one - it wouldn't connect to create the profile, so i borrowed a sim card from a friend on optus (a much larger provider that already had its settings in the pre).

bdagirl · 12/02/2009, 07:24 PM

trying it now. but sure it will work.. appreciated

bennish · 12/02/2009, 07:25 PM

andreas' suggestion will work, but the way i went about it doesn't reqire any hacking/webos doctoring. Once you have that activation, you can update to 1.3.1 the official way through wifi

bdagirl · 12/02/2009, 07:49 PM

i am trying webos doctor, but dumb ?

will everything on phone be in german? because of webos?

bdagirl · 12/02/2009, 08:03 PM

never mind.. i selected language choice through required options

rvn84 · 12/02/2009, 10:10 PM

nevermind....doh...

bdagirl · 12/03/2009, 12:36 PM

another dumb question i still can create profile. do i need to set up internet connection? how do i get to those settings please

GuyFromNam · 12/03/2009, 03:20 PM

the pre doesn't have correct gprs settings of your current provider, otherwise you would have been able to connect via gprs to activate your pre.

bdagirl · 12/03/2009, 03:22 PM

can you advise how i get in to fix it?

GuyFromNam · 12/03/2009, 03:26 PM

I'll check the CarrierNetworkSettings.db3, but I have to run off now. I'll get back to you on this later. There are some very knowledgable dudes here that will probably pick up here though

GuyFromNam · 12/03/2009, 03:31 PM

By the way, the same thing happened to me in The Netherlands with Expansys. They sell you the Pre, telling you it's unlocked and ready to go, but in fact it's not. They're a bunch of effing liars. You're effed if your provider's settings are not in the database, or incorrectly there. Could you provide names of other telecom providers in Bermuda? Just so it's easier to search the database.

bdagirl · 12/03/2009, 03:37 PM

I really appreciate your help. Yeah, they have really made me mad. Now that I have spent all this money on the phone, it will be a shame if I cannot get in. Something needs to be done. And they don't even know how to help us work with the phone. I use M3Wireless in Bermuda. The only other one here at present I think that use the unlocked sim cars is digicel.

bdagirl · 12/03/2009, 03:38 PM

We have cellular one, but they were not on sim, unless they have just moved to the sim. There was talk they were going to.

bdagirl · 12/03/2009, 03:39 PM

btw beautiful baby.

rvn84 · 12/03/2009, 03:46 PM

For me my provider was in the DB correctly, but it still didnt work... for some reason the pre only picks up when I use the WAP apn (it picks up 3G and is quick, so it is doing something weird)...

Anyways, my procedure was the following:

Download webos doctor 1.3.1
Restore the phone to factory
Turn on, with SIM in, go to create profile
fill in the form
As it checks your e-mail it will fail, saying that there is no connection, it should now give you 2 options BBACK or EDIT SETTINGS (dont remember exactly the wording)... go to edit settings, and enter your carrier's info...

it should work after this...

Be advised, however, that the app catalog wont work for you.... like me, who also bought from expansys, we are screwed.... damn idiots....

honestly, the pre is very lacking imho... I bought it, imported it, and fiddle with it because I like gadgets, but every evening after I play with it a bit, I go back to the iphone... My contacts are a mess on the pre (mixed up all my facebook, msn, exchange contacts - not nearly as elegant as on android devices, doesnt even let me remove non-exchange contacts from view), my calendar doesnt show events on that day unless I scroll up and down to see them... (i.e. it doesnt default to showing the time where an event is present)... anyways, i dont mean to rain on your parade, but if you use it professinoally in any capacirty, I'm afraid youll be a bit disappointed.

anyways, sorry for this aside, i didnt eman to drag this way ot...

GuyFromNam · 12/03/2009, 04:03 PM

Quote:

Originally Posted by rvn84

For me my provider was in the DB correctly, but it still didnt work... for some reason the pre only picks up when I use the WAP apn (it picks up 3G and is quick, so it is doing something weird)...

Anyways, my procedure was the following:

Download webos doctor 1.3.1
Restore the phone to factory
Turn on, with SIM in, go to create profile
fill in the form
As it checks your e-mail it will fail, saying that there is no connection, it should now give you 2 options BBACK or EDIT SETTINGS (dont remember exactly the wording)... go to edit settings, and enter your carrier's info...

it should work after this...

Be advised, however, that the app catalog wont work for you.... like me, who also bought from expansys, we are screwed.... damn idiots....

honestly, the pre is very lacking imho... I bought it, imported it, and fiddle with it because I like gadgets, but every evening after I play with it a bit, I go back to the iphone... My contacts are a mess on the pre (mixed up all my facebook, msn, exchange contacts - not nearly as elegant as on android devices, doesnt even let me remove non-exchange contacts from view), my calendar doesnt show events on that day unless I scroll up and down to see them... (i.e. it doesnt default to showing the time where an event is present)... anyways, i dont mean to rain on your parade, but if you use it professinoally in any capacirty, I'm afraid youll be a bit disappointed.

anyways, sorry for this aside, i didnt eman to drag this way ot...

She's asking for help, not your life story.

Does your GPRS work using this method?