bulls96

APpreciate your response Jeff.

Well, SG was enabled fully. And if it was not a reset then why did i get that system error log in ##377#? and i have more than 20MB of memory left in my Treo 755p.

jeffgibson

The ##377 report looked like it was not a valid one from the OS. Lets try a test. Just pull the battery in the device and see if SafeGuard registers the reset.

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

bulls96

yes it still logged the manual reset as you instructed. Splashmoney caused a reset today (which it does every now and then which i think is just mainly because of the sheer amount of data in it) and it did show up in both the reset and crash log.

jeffgibson

Thanks for the update. It sounds like SG is working as it should. Sounds like your previous problem was with the phone's radio and not a reset.

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

bulls96

Ok...

I have had a couple of resets already.... mostly with splashdata and mundu... BUT one of them was caused by Safeguard. The Cause on the "crash details" Safeguard may have caused this crash.

To be honest, i still do not see enough reason to buy the app. Have 4 days left. I dont seem to be getting much info about the crashes except for what may have caused it... mostly can be seen in the ##377# shortcut. Plus Safeguard caused the reset once.

Am i missing something else? another function of this app i havent fully seen and utilized yet?

jeffgibson

There is much more information in the app than you are currently using. There is performance reporting data in SafeGuard that you can not get in any other application. Also, there is applicaiton level details that can not be found else where. ##377 only shows resets that have been logged by the operating system. SG will log more crash details than the operating system knows about. Particularly this set of information will be capured when background applications fail.

The reset that may have been caused by SafeGuard was just labeled this because an alarm time for SafeGuard happened very close to the time of a crash.

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

swieder

Jeff - Can you elaborate on the "performance reporting data" in SG? I am always interested in ways to make my 680 running faster. If you could explain how to use the info in SG to troubleshoot which applications are the culprits that would be helpful. I have been using PalmInternals.

__________________
Pilot 5K->Palm IIIc->Tungsten T/T2->Treo 650->Treo 680 (AT&T/custom/unlocked/16GB SDHC)

Check out this promo for a chance to win a Flip Camcorder and more:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

jeffgibson

Sure. The performance data report in SafeGuard will provide performance reporting data for each and every background notificaiton used by applications on your device. It will provide execution statistics for the:

LAST time to process a particular notification
AVG time to process a particular notification
NUMBER of times a particular notificaiton has been used since the last soft reset.

So from this data, you can fine tune the performance of your device. You can tell how long it takes to wake up your device, proces a key stroke, or any other notification used by an application on your device. PalmInternals will only tell you how lolg your device takes to process key strokes in its perfomance feature.

Hope this helps.....

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

swieder

Can I save this info or send it to myself via the "remote support" feature? I would like to sift through my data.

__________________
Pilot 5K->Palm IIIc->Tungsten T/T2->Treo 650->Treo 680 (AT&T/custom/unlocked/16GB SDHC)

Check out this promo for a chance to win a Flip Camcorder and more:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

jeffgibson

Yes, you can send it to yourself via Remote Support.

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

DervMan

Hi Jeff.

I'm trying to completely remove and install SafeGuard but cannot find the uninstall application. I'm using 2.10.

Why remove? I gave the device a hard reset last week when I updated the ROM. Now, when I look at the notification performance screen in SafeGuard and use the D-pad to scroll down the list, it stops after a few skips and won't go any further unless I hit the scroll arrow... very strange...

So I figured I would remove and reinstall to see if that fixes the issue!

jeffgibson

The delay you are seeing is from having one or more HEDE applications on your device and having SafeGuard's Palm Event Monitor enabled. This is a topic that has been discussed many times in this forum. To restore the performance on your device, simply disable the Palm Event Crash Monitor until you start ot have a problem on your device.

To remove SafeGuard you only need to disable the applicaiton and then use the Treo/Centro's default launcher's delete utility to remove the application. But again, it is not necessary to remove the application for performance reasons. Just disable the Palm Event Crash Monitor in SafeGuard's Program Options screen. I also urge you to search this thread for this topic for a more detailed explanation of the reason for this situation.

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

DervMan

Hi Jeff - thanks for a quick response. I don't think I explained it very well...

My issue wasn't with a HEDE-induced delay (something you and I have discussed at length) but that SafeGuard's notification performance screen wouldn't allow me to scroll through using the D-button. I could select the top three or four notification types by using the keyboard (centre select, menu v) but then became stuck and couldn't select any more. The only way to scroll down was to either use my finger or the stylus to hit the "down scroll button." I figured that this was caused by me restoring SafeGuard to a now-custom ROM and the notification performance database didn't restore properly... or sonething. But rather than pester you with that user-created bug I wanted to uninstall and reinstall so as to rebuild this database and hopefully solve the problem...

Thanks for the uninstall tip. I should have explained that I was navigating through the forum using my 680 and the search function is absent from the Treo version of the forum. I did look through some posts... ;-) just not enough for the uninstall.

Hopefully this makes sense? My 680 takes a very large number of seconds to complete the Palm Internals speed test but I don't care as it feels useful enough to me...

DervMan

And the removal / reinstall has solved the problem... Goodo!

jeffgibson

DervMan

Thanks for the reply! I should have asked you for more information before I replied. I am in the middle of a new development project and have my head full of other details.....

I am glad everything is now working for you!

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

DervMan

No problem: my bad for not tapping out the query in full the first time...

Forgive my ignorance... is the new development project something for PalmOS?

jeffgibson

No problem!

The new developement is for Windows Mobile. I will be calling for beta users very soon.

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

TurboTiger

Jeff,
If I disable the Palm Event Crash Monitor, will SafeGuard still be able to get me out of an endless loop if it happens?
TIA

__________________
Sprint Centro

jeffgibson

Yes SG will still detect and attempt to correct the reset loop of death. You will just loose the ability for SafeGuard to give you detailed diagnostics if a background application causes a crash and you will also loose the detailed performance report that is in the menu of the Active Apps screen.

Jeff

__________________
web:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

TurboTiger

Got it. Tks Jeff

__________________
Sprint Centro