jeffgibson

All,

This forum is for the general discussions of SafeGuard.

Detailed information and product downloads about SafeGuard can be found here:

SafeGuard Official Website


Jeff

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gadgetfreak

I have been testing this out for 2 days and have two questions:

1) I see there are some programs that are running but probably don't need to be. DocstoGo, WordView+ and a few others. How do I simply stop them from running in the background? Well not really "running" because you can't multi-task on a Palm OS, but the Icon shows a running man.,

2) Both of my recent crashes didn't show up in the crash log, only the reset log where it said I was using Chatter. Not very helpful.

Any advice?

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3 Sharp Wizards (who can remember the model #'s anymore?) -> REX -> PalmPilot -> PalmPilot w/1 MB Upgrade -> Palm V -> Palm Vx -> Palm m505 -> Treo 90 -> Treo 600 (Sprint) -> Treo 650 (Sprint) -> Treo 700p (Sprint) -> Treo 755p (Sprint) -> Centro (KB & Batt too small) -> Treo 755p & Black Centro

Current "essential" programs: Chatter, 2day, TakePhone, SplashID, PalmPDF, 4Cast, DA, GoogleMaps, BackupMan, PowerHero, KeyCaps, LudusP, mSafe, TextPlus, VolumeCare, ePocrates, zLauncher.

jeffgibson

[quote=gadgetfreak;1421651]I have been testing this out for 2 days and have two questions:

1) I see there are some programs that are running but probably don't need to be. DocstoGo, WordView+ and a few others. How do I simply stop them from running in the background? Well not really "running" because you can't multi-task on a Palm OS, but the Icon shows a running man.,[/safeguard]You have to dig in a little deeper to see if the apps are "currently" running. If you go into the details screen for each application, you will see the Notification list in the lower right corner. If any of the lights are GREEN, the app is currently running in the background (or more correctly it is enabled to respond to the palm event notificaiton that is in GREEN.). So if all of the lights are RED, it probably means that the app only runs in the background when it is the currently running foreground application or that the application is currently disabled. But to turn off any GREEN lights, you will need to use the application's DISABLE feature to stop the application from running. SafeGuard will then show the application as one that "can/has" run in the background but that all of its background processing is turned off by showing all of its lights are RED.

I'd like to better understand the types of crashes you experienced and was SafeGuard running at the time of the crashes? SafeGuard can not go back in time and diagnose crashes that happened before it was installed.

SafeGuard will not log every crash as it can not see crashes caused from applications that run in the foreground. The types of "simple" crashes are very transparent and the user should realize the action they just did to the applicaiton they were working with just caused the crash.

The only exception to this is if the operating system logged the crash or the foreground application uses background processing while it it running in the foreground.

SafeGaurd's goal is to identify all crashes that happen when background applications crash and to detect and fix the Reset Loop of Death situation. Additionally, SafeGuard will provide an insight into your device that has never been available before this application. This information is very valuable when trying to determine many factors about your device. Factors like: Why is my device running slow, what applications run in the background, my device crashes at 1:00am every day. What application is causing this, and many many others....


Great questions - keep them coming!

Jeff

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DarkEye

My crash log is showing 'BackupBuddy VFS' everyday.

Cause: 'MemoryMgr.c, Line:5364, Chunk under-locked

Why did it crash: ZLauncher MEDIUM, BackupBuddy VFS LOW

Is this something to be concerned about?

jeffgibson

Again, I think the backup programs are craashing because they don't know how to deal with locked database files. Is there anything listed for BACKGROUND in SafeGaurd's crash details screen? Try excluding any SafeGuard files from BackupBuddy's backup list.

Jeff

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gadgetfreak

Something to note: When you try to enter msafe's SMS settings while safegaurd is enabled there is an instant reset (but nothing in the crash log). When you disable safeguard, there are no problems with entering the SMS settings on msafe. At least that is what happened to me.

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3 Sharp Wizards (who can remember the model #'s anymore?) -> REX -> PalmPilot -> PalmPilot w/1 MB Upgrade -> Palm V -> Palm Vx -> Palm m505 -> Treo 90 -> Treo 600 (Sprint) -> Treo 650 (Sprint) -> Treo 700p (Sprint) -> Treo 755p (Sprint) -> Centro (KB & Batt too small) -> Treo 755p & Black Centro

Current "essential" programs: Chatter, 2day, TakePhone, SplashID, PalmPDF, 4Cast, DA, GoogleMaps, BackupMan, PowerHero, KeyCaps, LudusP, mSafe, TextPlus, VolumeCare, ePocrates, zLauncher.

jeffgibson

What verions of these applications are you using? What model Treo do you have? Can you send me a REMOTE SUPPORT report to jeff@GoTreoSoftware.com?

Jeff

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jeffgibson

I replicated this in the lab with 2.02 or SafeGuard. Then when I loaded 2.03 and now the soon to be 2.04, the problem disappeared. Can you try 2.03 and see if the problem disappears for you as well? I will be releasing 2.04 later tomorrow (Monday).

Jeff

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gadgetfreak

I really mean no offense to you but I thought a reply would be more proper than just ignoring. I personally don't have a use for this program (love some of your others though). The one time my Treo crashed (usually once a week at most), it was logged as a reset when using Chatter and, since I won't give up Chatter, it wasn't telling me much else. Knowing the programs that were "running" was good but, since I couldn't stop them, didn't really do much for me. If my device becomes more unstable, I will try Safegaurd again, but for now, I will leave the further testing and use to those who need it.

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3 Sharp Wizards (who can remember the model #'s anymore?) -> REX -> PalmPilot -> PalmPilot w/1 MB Upgrade -> Palm V -> Palm Vx -> Palm m505 -> Treo 90 -> Treo 600 (Sprint) -> Treo 650 (Sprint) -> Treo 700p (Sprint) -> Treo 755p (Sprint) -> Centro (KB & Batt too small) -> Treo 755p & Black Centro

Current "essential" programs: Chatter, 2day, TakePhone, SplashID, PalmPDF, 4Cast, DA, GoogleMaps, BackupMan, PowerHero, KeyCaps, LudusP, mSafe, TextPlus, VolumeCare, ePocrates, zLauncher.

jeffgibson

No offense taken! I applaud you for posting. Products only gets stronger when users let developers know of issues they encounter. If everyone ignored the problems, the problems would never get fixed.

Based on your post, I was able to see the problem and fix the issue!

Jeff

Jeff

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jeffgibson

Version 2.04 of SafeGuard was just posted to the GoTreo website.

SafeGuard Website

Jeff

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meyerweb

My 700p has been remarkably stable, crashing probably no more than once every 3 or 4 weeks. But in the last week or so I installed several programs, and was getting a reset about once a day. Saw SafeGuard, and decided to give it a try.

As I had guessed, SG pointed to one of the new programs, so it saved me the time of uninstalling one-by-one.

To my surprise, SG also showed my BBVFS backup program crashing each night while it was running. That surprised me, because my backups have always seemed complete and good.

So this evening I ran BBVFS while I could watch. Guess which file it crashed on? Yep, Safeguard.prc.

Oh, well.
(I'm runnning version s2.03 b2.34)

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jeffgibson

BBVFS is actually not following the Palm standard. This trouble has been reported in some other forums. SafeGuard has files that are locked and open causing problems with backup programs. I knew this could be a problem, so SafeGuard unsets the backup bit in all of its files. This is supposed to tell programs like BBVFS, HotSync ,etc to NOT backup this file. Well BBVFS is ignoring this important file attribute flag and causing this problem. I don't understand why a backup program would not check this flag since it is a Palm standard. But that is what is causing the problem with BBVFS.

Jeff

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meyerweb

Thanks Jeff. I set BBVFS to ignore these files, and it runs now.

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meyerweb

Jeff:

In this thread:

Sneaky suspicion about Butler and lag

you mention that Safeguard will show what apps do background processing when leaving sleep mode. Do I have to look at the notifications for each individual app, one at a time, or is there a easier way?


Different question: Safeguard show all of my apps (except for Safeguard) as background apps (with the running man icon). Even apps like BBVFS, Bejeweled, Filez, other games, etc. It doesn't seem to me that any of these apps really do background processing when not actually in use. How do you define "background"?

Thanks,

Bob

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jeffgibson

Awesome!

Jeff

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jeffgibson

Yes and no. If you use the REMOTE SUPPORT option to send yourself a log file, then you can see all of your applications on a web page and quickly pick out the ones using a particular notification. Currently, there is not a view in SafeGuard's user interface on the Palm that will show by notification what applications are using it. My initial goal was to keep the user interface very easy to use and thought a view like this would be too technical and intimidating. Now that I see the benefit to this type of information, I need to find a way to implement a feature like this. Do you have any thoughts on how to implement this view given the current user interface layout?


It sounds like you are still using version 2.02. This was a bug that was in that release but fixed in version 2.04. If you are on 2.04, disable SafeGuard and then remove the SafeGuard-Uninstall.prc file. Then remove the SafeGuard-DBCache.pdb file. Then re-run SafeGuard and perform a soft reset and all should be fine. But my hope is that you are still using 2.02.

Jeff

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chazglenn3

Hi Jeff;

I sent you a couple of e-mails while SafeGuard was still in beta. Sadly, I am still having trouble with my phone. I had decided that Softick Audio Gateway 1.20 was my problem so I reverted back to version 1.18. Everything was fine, then I decided to check to see if there were any updates for SafeGuard (I was running 2.02). I ran the update tool in SafeGuard, saw that an update was available, turned SafeGuard off and downloaded and installed version 2.04. Upon doing the required soft reset, my Treo went into an endless loop again from the Palm screen with progress to the Palm screen on and on until I hard reset it. I just don't know why SafeGuard doesn't catch whatever the problem is at boot up like it should????

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Kyocera 6035-->Samsung I-300-->Samsung I-330-->Treo 600-->Sprint Treo 650-->Cingular Treo 650-->AT&T Treo 680-->Crimson Treo 680-->Black Centro-->Copper Treo 680

TurboTiger

Jeff,
I'm confused as to why the following apps would be running in the background:
DocsToGo
PicsToGo
WordToGo
SlideshowToGo
Wordview+

All of these are DataViz products.
Can you shed any light on this?
TIA

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meyerweb

Hmm, let me think about that a bit. Perhaps the email approach is the best bet. This could be a lot of info to try to show on the samll screen. But, allow the user to select what to show in the emailed report (e.g., all apps using a specific notification). As for selecting the criteria, a drop down selection list with all the notifications, allowing the user to select (ideally one or more). Or to make it simpler, perhaps you could group the notifications (e.g., startup notifications, shut down notifications). That would be easier for less technical users (which includes me).

Actually, I was using 2.03, but yes, 2.04 did fix it. Many thanks.

Bob

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