Palm dead last, Apple through the roof in growth and satisfaction

neurocutie · 02/13/2008, 12:00 AM

A recent survey confirms that many customers seem to be flocking away from "dumbphones". Apple is through the roof in numbers and customer satisfaction. RIM is also doing great. Moto is getting killed and satisfaction with Palm is dead last...

http://www.changewave.com/freeconten...hones.html#top

The Phone Diva · 02/13/2008, 12:22 AM

Is that a US-only survey? Doesn't seem to match what I've seen overseas posters say.

neurocutie · 02/13/2008, 12:56 AM

Quote:

Originally Posted by The Phone Diva

Is that a US-only survey? Doesn't seem to match what I've seen overseas posters say.

Can't tell for sure, but it does look like it is US-only... and based on a survey of 4200 respondents in Jan 2008. But I've seen other surveys and data that certainly do support the huge momentum that Apple has going. Its just crazy that Apple has topped Motorola... (but it has... sad for my sister-in-law, who works for Moto)... Moto has lost 2/3rds of its future market share... wow...

tirk · 02/13/2008, 08:01 AM

But isn't the stereotype of an Apple user Mr Happy Bunny, and of a Palm user just the opposite? (To illustrate the former, did anyone else see this?)

Expectations are probably at the heart of it - most iPhone users (excluding many round here!) have not owned a smartphone before and are impressed by what it can do, whereas most Palm users are more (phone) educated, and know how much better life could be.

HandyDJs.com · 02/13/2008, 01:25 PM

That only rated the Very Satisfied customers. Were the rest of the results taken into account?

DL.Cummings · 02/13/2008, 01:54 PM

Quote:

Originally Posted by tirk

Expectations are probably at the heart of it - most iPhone users (excluding many round here!) have not owned a smartphone before and are impressed by what it can do, whereas most Palm users are more (phone) educated, and know how much better life could be.

I agree about expectations and experience; I've had a number of friends that were impressed by the iPhone's commercials and what they read online about them. They constantly would come up and boast about how the iPhone could do this or that. I was just like, "So?"

khaytsus · 02/13/2008, 02:47 PM

....how is this in any way related to this forum??

Besides, many people consider the iPhone to not be a smartphone.

ronbo2000 · 02/13/2008, 02:50 PM

I believe setting up expectations and meeting it within reasonable delivery is the key.

Apple users and consumers (me included) have been presented with what the product would be like and delivered a product that delivered as promised and wowed the users with a cool UI.

Handspring did that on the 600 and kinda promised something in the 650 but fell far short of the consumer expectations due to the resets and loss of subtle functionalities that existed previously. The new features were not enough to override the differences and consumer problems however simple some of it can be resolved.

Let us try for a moment, to forget comparing the two different companies against each other in the delivery of smart phones. One difference I see between the two companies is that Apple had no prior delivered product (combine functions) to compare to within itself (i.e.: iPhone is not iPod although both has multimedia). Palm had Handspring to compare from since Palm acquired Handspring. In my personal opinion, Palm failed to manage expectations and handle consumer issues appropriately.

Kupe · 02/13/2008, 03:38 PM

Quote:

Originally Posted by khaytsus

....how is this in any way related to this forum??

You're serious? Let me thread you through this very complicated relationship. Palm, the maker of the Treo, panned out dead last in a survey of customer satisfaction with phone manufacturers. Do you see the relationship this topic might have with TreoCentral now?

What a nose dive. From a perennial top 3 spot in customer satisfaction to the bottom of the heap in ~3 years. I think the Engadget headline said it best: Palm ranks last in satisfaction survey, no one surprised

MilenkoD · 02/13/2008, 04:11 PM

Quote:

Originally Posted by Kupe

.....Palm ranks last in satisfaction survey, no one surprised....

Maybe that would explain why I had to duck last night as my wife 'frisbee'd' her 700p accross the room last night when ther Treo crapped-out for the third time that day.....

johncc · 02/13/2008, 09:00 PM

Quote:

Originally Posted by MilenkoD

Maybe that would explain why I had to duck last night as my wife 'frisbee'd' her 700p accross the room last night when ther Treo crapped-out for the third time that day.....

You need update it into a 755 as per this thread...

700p to 755 conversion (the easy way)

MilenkoD · 02/14/2008, 03:39 AM

Quote:

Originally Posted by johncc

You need update it into a 755 as per this thread...

700p to 755 conversion (the easy way)

yup...it has this update applied already.

khaytsus · 02/14/2008, 08:06 AM

Quote:

Originally Posted by Kupe

You're serious? Let me thread you through this very complicated relationship. Palm, the maker of the Treo, panned out dead last in a survey of customer satisfaction with phone manufacturers. Do you see the relationship this topic might have with TreoCentral now?

What a nose dive. From a perennial top 3 spot in customer satisfaction to the bottom of the heap in ~3 years. I think the Engadget headline said it best: Palm ranks last in satisfaction survey, no one surprised

No, it's iPhone trolling, plain and simple.

GFONG · 02/14/2008, 09:50 AM

Extract from the survey:

"Record numbers of consumers are abandoning their basic cell phones for more-advanced models, according to the latest ChangeWave consumer cell phone survey. The January survey of 4,182 consumers tracked key market share changes affecting cell phone manufacturers and service providers alike. "

The sample size is 4,182. I doubt how many of them are using the Palm device. If they are not using Palm device, how they can vote for the satisfaction. If the sample size is too small, it is meaningless.

Disclaimer: I am not trying to say Palm is good or bad.

treoconvert · 02/14/2008, 11:36 AM

The iPhone is NOT a smartphone - in fact it is extremely dumb.

But then so is the American consumer, so it's a perfect fit.

I'll keep my Treo thanks - I make idiotPhone users cry every day.

HandyDJs.com · 02/14/2008, 12:06 PM

Quote:

Originally Posted by Kupe

I think the Engadget headline said it best: Palm ranks last in satisfaction survey, no one surprised

You should also re-read the article - there's been an update posted containing Palm's response. Interesting.

cardfan · 02/14/2008, 02:32 PM

Depends on your preference, needs and wants. I'm fine with both the iphone and centro and use em for different things.

I will say that apple understands marketing to the ignorant masses. Palm (and sprint) do NOT. Palm could release the best device we've seen yet but noone would know except people like us who keep in the know.

Apple created a lot of its marketshare as well..so i'm not sure how much they stole from others.

NickDG · 02/14/2008, 03:56 PM

Quote:

Originally Posted by Ed Colligan

"We started going after a very different market with this device. An early survey of buyers shows that 72% of people who bought the Centro previously had a traditional handset and not a smart phone," he said. Twice as many women are buying the Centro than the last Treo phone Palm rolled out. It also appeals to younger customers.

Sounds like the Centro is doing exactly what Apple is doing with the iPhone.

http://money.cnn.com/news/newsfeeds/...3_FORTUNE5.htm

Kupe · 02/15/2008, 09:07 AM

Quote:

Originally Posted by HandyDJs.com

You should also re-read the article - there's been an update posted containing Palm's response. Interesting.

Thanks for the link. Since the two studies referenced in the update make no mention of any other phones than Palm-produced ones, they still lack the broad comparison of the original survey. Further, since both of the "third-party" surveys Palm cited were from PR firms which hold Palm as a client, I'd say their results are pretty suspect too.

ArgonNJ · 02/17/2008, 07:33 PM

Quote:

Originally Posted by treoconvert

The iPhone is NOT a smartphone - in fact it is extremely dumb.

But then so is the American consumer, so it's a perfect fit.

I'll keep my Treo thanks - I make idiotPhone users cry every day.

Oh yeah, professor, how is that. The iphone runs on mobile OSX which is 1000 times more advanced and smarter then the ancient, Palm OS. I realize you must love your door stop, but its a relic from the past. Time to move on to bigger and better things.

P.S. I was a former 700P owner and now use the BB 8830. So I'm not an iphone fan boy. I just hate it when people make stupid comments like you.