How to fix Hotsync stuck on calendar, contacts, memos, tasks etc... - Page 2

Bill Gamble · 08/31/2005, 08:07 PM

I see that your Outlook Calendar conduit is set to do nothing. Is that the one that you've been trying to change to "Handheld overwrites desktop"?

Moe_Syzlak · 08/31/2005, 08:13 PM

Yup. I set it and can even close and reopen and it still says "Handheld overwrites desktop," but if I actually run HotSync, itswitches back to "Do Nothing."

aprasad · 08/31/2005, 08:15 PM

On occasion, starting Outlook with the commandline

outlook.exe /resetfolders

helps reset the information in Outlook about the folder locations on the Exchange server.
Try that. Google "Outlook resetfolder" for more details.

Bill Gamble · 08/31/2005, 08:27 PM

Quote:

Originally Posted by Moe_Syzlak

Yup. I set it and can even close and reopen and it still says "Handheld overwrites desktop," but if I actually run HotSync, itswitches back to "Do Nothing."

Launch the HotSync app on your Treo, then menu->Options/Conduit Setup. Is Calendar checked? Is anything unchecked?

Moe_Syzlak · 08/31/2005, 08:33 PM

There are about 30 options (maybe more) and all are checked, including calendar.

Bill Gamble · 08/31/2005, 08:38 PM

Quote:

Originally Posted by Moe_Syzlak

There are about 30 options (maybe more) and all are checked, including calendar.

You've got nothing to lose by trying aprasad's suggestion, to wit, close outlook and execute
outlook.exe /resetfolders from the command prompt. (note that there's no space between / and resetfolders)

Moe_Syzlak · 08/31/2005, 08:41 PM

From which command prompt? Do you mean going to start/run and typing cmd and then entering his suggestion?

aprasad · 08/31/2005, 08:54 PM

Yes.

Moe_Syzlak · 08/31/2005, 08:57 PM

It says 'not recognized as an internal or external command.' I'm clueless in DOS (as I'm sure you've probably noticed), so please detail exactly what I'm, to type at the DOS prompt. Thanks!

ETA: I'm going to have to pick up here tomorrow. I truly appreciate the help!

aprasad · 08/31/2005, 09:02 PM

I'm sorry: Don't type cmd.

Just go to Start->Run and type

outlook.exe /resetfolders

geneld · 09/01/2005, 08:13 AM

Quote:

Originally Posted by Moe_Syzlak

I tried this and it did not work for me. I am running Outlook 2003, Windows Exchange Server and using Palm Desktop. When I change the action in Palm Desktop to "Handheld overwrites desktop" and then HotSync, it doesn't sync the calendar and when I open Palm Desktop again it has been mysteriously changed back to "Do Nothing" for only the calendar sync function. Any other ideas?

ETA: The calendar doesn't sync with either HotSync or wirelessly, but I do get mail wirelessly and can sync everything else through HotSync.

What are you using to get mail wirelessly?

Moe_Syzlak · 09/01/2005, 11:13 AM

Quote:

Originally Posted by aprasad

I'm sorry: Don't type cmd.

Just go to Start->Run and type

outlook.exe /resetfolders

That didn't work either.

To get mail wirelessly, I am using the standard mail client but with an Outlook account set up instead of the VersaMail. I use Exchange server as opposed to a POP.

geneld · 09/01/2005, 11:45 AM

When you say outlook account, I assume you mean an ActiveSync account to your exchange server. That is why your calendar is not syncing during a hotsync. By design, Versamail will set calendar to do nothing to that it can sync your calendar with Exchange wirelessly and avoid any conflicts.

Now I'm not sure why you aren't getting your calendar synced wirelessly - that is a different issue to solve.

Moe_Syzlak · 09/01/2005, 12:27 PM

When I go into mail on the Treo, I see a tab at the top that is labeled "Outlook," the mail is below that and at the bottom there are three buttons: "New," "Sync" and "Display." If I go to the drop down menus and highlight accounts I see VersaMail, Outlook and Account Setup. I only use the Outlook account and I only use the "sync" button at the bottom of this screen to sync wirelessly.

I'm not sure if that helps to clarify anything.

geneld · 09/01/2005, 12:52 PM

Quote:

Originally Posted by Moe_Syzlak

When I go into mail on the Treo, I see a tab at the top that is labeled "Outlook," the mail is below that and at the bottom there are three buttons: "New," "Sync" and "Display." If I go to the drop down menus and highlight accounts I see VersaMail, Outlook and Account Setup. I only use the Outlook account and I only use the "sync" button at the bottom of this screen to sync wirelessly.

I'm not sure if that helps to clarify anything.

It seems as if you are using Activesync to get your email and that's why you can't get your calendar to hotsync.

My ability to debug why your calendar doesn't sync wirelessly are limited, but one thought/question is, I assume that your calendar is in Outlook, but is it in your Exchange folder (ie same one as your email)?

Moe_Syzlak · 09/01/2005, 02:00 PM

So are you saying I have conflicting sync clients running? If so, how would you correct that?

geneld · 09/01/2005, 03:17 PM

I'm not sure I would categorize as conflicting sync clients, by design Activesync and Hotsync are supposed to work together, but the way they work is by having all email and calendar go through Activesync to avoid conflicts.

I think the way to fix it is figure out why your calendar isn't syncing via Activesync as it's supposed to.

There isn't any way to sync your email wirelessly with an exchange server other than using Activesync, I guess there are other options like using Good or a client re-director, but those involve getting additional software either on your PC or from your IT organization.

Lamourish · 09/01/2005, 09:17 PM

Hello!

I was having your same problem (HS reverts to "do nothing"). I was able to manually switch it over for each hotsync and it worked. I was not using Versamail, instead opting for Snapper.

I did the resetfolders in outlook and I ALSO set up versamail (without intending to use it). Now I get "do nothing" every time I look in the custom menu. HOWEVER, it does sync. I can't explain it, but it does. I've tried a few test appointments now and they are going across. (outlook 2002 btw).

I hope this helps; I'm not sure it's fixed, but at least it aint broke!

-lammy

Moe_Syzlak · 09/02/2005, 03:19 PM

Well now I'm not able to sync at all wired and when I sync email wirelessly it freezes and I have to reboot the Treo. The mail is there on reboot, but it's kind of a pain.

misslovanu · 09/04/2005, 10:49 PM

Quote:

Originally Posted by Bill Gamble

1. Install dbScan 1.9c (attached)
2. Launch it and choose "Neither"
3. From the menu, choose Options/"Remove All Deleted Records"
4. Do this for both the PalmSource and PalmOne databases
5. Change the action of the desktop Calendar conduit to "Handheld overwrites desktop"
6. Hotsync

Thanks! I didn't have an update of dbscan... once ran I'm able to sync all my files. This has been an ongoing problem that I've been having for days.