boston_ant

The title is self explanatory. Whether I am using my Pre or it is just sitting there, it resets by itself about every 5-10 minutes. I just received this phone 2 days ago as a replacement. I took it up to sprint and they gave me a new battery and did a full erase/reset. Still doing the same thing. It is updated to 1.2.1 so I am wondering if there is anything else that could be going on. Sprint ordered me yet another one, but I'd rather not have to go back up there to swap one out again, (plus I like this actual Pre because there is virtually no "oreo" effect)

ps. I didn't want to start a thread for this but everytime I searched in "phone keeps resetting", or "phone reset", or anything that had to do with reset, it would just send me to a blank page.

wynand32

I'd look for a service that's doing something (e.g., checking email) every 5-10 minutes...

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Abyssul

If you can't find the problem, use WebOS Doctor.

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boston_ant

is running webos doctor different than doing a full or partial erase directly on the phone?

VeeDubb65

Yes. A full erase will erase all of the personal data on your phone, but that's it.

WebOSDoctor will actually reflash your phone back to original.

Just to be extra extra clear, running WebOSDoctor would be equivalent to formatting the hard drive on your desktop and reinstalling windows from scratch.

boston_ant

thanks, i tried webos doctor, but that seemed to make things worse, my new Pre came today so I'm all good now. however, I wish I could've kept my old one... this new one has the white pearl center button as opposed to the newer Pre's with the shiny metallic center button.

VickMackey

Im bringing my launch day pre back because mine randomly shuts down, but i refuse to take a refurbished. for that ill just wait for an upgraded Pre.