Keyboard Not Working!

kingjain · 10/26/2009, 06:25 PM

My phone froze, and I had to do a reset via power hold/toggle ringer switch. After it reset my keyboard won't work!!

This is the first time my phone has froze up like this. It has froze before, but I was able to recover without a reset all the time.

So far i've tried all 3 kinds of resets (regular power, ringer toggle, and sym/orange/r combination). Ive also tried doing the device info interactive tests.

Any other suggestions? Do you think its even worth doing a factory reset, or should I just call sprint (it's under warranty)?

thanks

EDIT- i just took the battery out and put it back...still nothing

cnote1287 · 10/26/2009, 07:28 PM

did you drop it or anything

kingjain · 10/26/2009, 10:00 PM

Quote:

Originally Posted by cnote1287

did you drop it or anything

no i did not drop it. i was simply using it like normal, then it froze up. I had to reset, and the keyboard does not work now. very frustrating.

EDIT- guess that means im going to a sprint store tomorrow

2sslow · 10/27/2009, 12:23 AM

Sounds like youve been tweaking a little too much w/o understanding how this stuff affects other things.

Try the WebOsDoctor before you take a tweaked Pre into the Sprint Store.

kingjain · 10/27/2009, 12:34 AM

Quote:

Originally Posted by 2sslow

Sounds like youve been tweaking a little too much w/o understanding how this stuff affects other things.

Try the WebOsDoctor before you take a tweaked Pre into the Sprint Store.

i have done 0 tweaks lol. homebrew apps, yes. tweaking, not at all.

in fact, i don't even have a virtual keyboard

so right now my phone is nearly useless for me.

2sslow · 10/27/2009, 01:31 AM

Quote:

Originally Posted by kingjain

i have done 0 tweaks lol. homebrew apps, yes. tweaking, not at all.

in fact, i don't even have a virtual keyboard

so right now my phone is nearly useless for me.

Didnt mean to sound accusitory(sp?) If there are no tweaks or patches on your pre then I definitely recommend you return it to the Sprint store.

vincey2kr1 · 10/29/2009, 12:05 AM

pull out the battery it was the only way to get mine working again.

ilyrew · 10/29/2009, 12:26 AM

The same thing happened to mine on Sunday. First, "o" got stuck and just kept hitting the same letter over and over. I did a battery pull and once it restarted, my keyboard didn't work at all. I finally had to another battery pull and it worked. I was not happy at that time. Fortunately, I had my work phone with me.

rlanza1054 · 10/29/2009, 01:07 AM

You might just have a key stuck. Rubber your fingers across all the keys and try and press hard so you can un-jam a key if it is indeed stuck.

I voted NO, but when I think about it I think I did have a keyboard problem and by rubbing the keyboard, I managed to get the stuck key unstuck.

Rob

laithal · 10/29/2009, 01:18 AM

I haven't had keyboard issues like you're describing, but I have had personal issues with the keyboard...

gage006 · 10/29/2009, 01:21 AM

Battery pull. It's happened to me a couple times.

aktruong · 11/03/2009, 10:31 AM

I just started to have this problem early this morning...my entire keyboard does not work. I want to try to pull the battery just has people have suggested, BUT my power button is broken. Is there any other way to turn the phone on if I pull the battery? If I plug in the powercord, would it boot my phone?

Any advice would be helpful.