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jdavid · 06/06/2004, 02:42 PM

Sorry I'm back in town, see part 3 below:

Known issues below may effect some phone functionality. Documentation will be updated when all issues are resolved.

Points to remember:

· The below issues have been identified as possibly problems to some phone functionality. These issues are identified and resolutions are given or currently being sought. Documentation will be updated when issues are resolved.

Hardware Issues:

1. Internal Rattling. Some users are experiencing an internal rattle when the device is moved about or shaken. The rattle is being caused by one of two conditions: (1) play tolerance of the power on/off button, or (2) a loose internal screw.

· Play Tolerance of the Power Button. This rattle can be stopped when pressing firmly and holding the power button. It was determined that the design of the device does allow for some play, which causes the rattle when the device is shaken. Units are now being inspected and screened for this by the manufacturer and a fix has already been rolled into production. The ESN range for this particular issue includes all ESNs manufactured prior to 01/29/04 : 09600716001- 09600826617.

· Loose Internal Screw. Even when pressing firmly down on the power button, some users continue to hear an internal rattle that sounds like something has come loose and is moving around inside the device. It was found that in a small number of units, an internal screw became loose and had backed out. Corrective action has been taken to increase the torque setting for the internal screws that will lead to better retention. All new devices moving forward will also benefit from the increased torque values. The ESN range for this particular issue includes all ESNs manufactured prior to 10/15/03 : 09600716001 - 09600754722.

2. Earpiece/Receiver Failure. We have been receiving reports from Treo600 users of the earpiece being dead or experiencing distortion of the sound quality. SEBU is working with the manufacturer to investigate root cause and to determine the direction of potential software and hardware fixes.

3. Network Search. Due to a hardware failure of the battery connector, a small number of units will encounter a "Network Search" mode when the user is either attempting to make an outgoing call or when the user is on a call and the call drops. This experience is coupled with a low battery condition and/or low service coverage. A fix has been rolled into both new production and the repair and reconditioning process to address this battery connector failure. All ESNs between 09600716001 - 09600864216 that experience this issue will be covered under the standard warranty.

06/06/2004, 02:42 PM	#10 (permalink)
jdavid Member Join Date: Oct 2003 Posts: 115 Thanks: 0 Thanked 0 Times in 0 Posts	Sorry I'm back in town, see part 3 below: Known issues below may effect some phone functionality. Documentation will be updated when all issues are resolved. Points to remember: · The below issues have been identified as possibly problems to some phone functionality. These issues are identified and resolutions are given or currently being sought. Documentation will be updated when issues are resolved. Hardware Issues: 1. Internal Rattling. Some users are experiencing an internal rattle when the device is moved about or shaken. The rattle is being caused by one of two conditions: (1) play tolerance of the power on/off button, or (2) a loose internal screw. · Play Tolerance of the Power Button. This rattle can be stopped when pressing firmly and holding the power button. It was determined that the design of the device does allow for some play, which causes the rattle when the device is shaken. Units are now being inspected and screened for this by the manufacturer and a fix has already been rolled into production. The ESN range for this particular issue includes all ESNs manufactured prior to 01/29/04 : 09600716001- 09600826617. · Loose Internal Screw. Even when pressing firmly down on the power button, some users continue to hear an internal rattle that sounds like something has come loose and is moving around inside the device. It was found that in a small number of units, an internal screw became loose and had backed out. Corrective action has been taken to increase the torque setting for the internal screws that will lead to better retention. All new devices moving forward will also benefit from the increased torque values. The ESN range for this particular issue includes all ESNs manufactured prior to 10/15/03 : 09600716001 - 09600754722. 2. Earpiece/Receiver Failure. We have been receiving reports from Treo600 users of the earpiece being dead or experiencing distortion of the sound quality. SEBU is working with the manufacturer to investigate root cause and to determine the direction of potential software and hardware fixes. 3. Network Search. Due to a hardware failure of the battery connector, a small number of units will encounter a "Network Search" mode when the user is either attempting to make an outgoing call or when the user is on a call and the call drops. This experience is coupled with a low battery condition and/or low service coverage. A fix has been rolled into both new production and the repair and reconditioning process to address this battery connector failure. All ESNs between 09600716001 - 09600864216 that experience this issue will be covered under the standard warranty.