They've been down almost 42 hours at this point. And this is not the first problem I've had with them. I've been a customer since last October, and over the course of the past 5 - 6 months, they've been down for prolonged periods of time several times, and have had numerous other hiccups in their system and service that have resulted in shorter outages or other issues (like the sync error that I get every hour on the hour and that they can't seem to resolve). And their customer service is absolutely horrible. Here is what they said to me in one email response:
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We are also taking this opportunity to inform you that we are sending copies of your recent correspondence to our Execs with a strong recommendation of issuing you an exceptional full refund (not only the unused balance) because you make it clear that our service will never meet your requirements, you seem to take every opportunity possible to complain about it, and it is obvious that the subscription you prepaid is the only thing keeping you here. If they accept, you will be free to get your service with any other provider that meets your needs promptly with no loss and no regrets.
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What kind of company responds to a technical support request by telling the customer they complain too much? How atrocious is that service? There are numerous issues that I have with them that are still outstanding, and they don't seem to care one way or the other. All in all, one really bad company. The only reason I haven't left them yet is because it's a real hassle to switch to another company, but at this point I'm seriously considering it. I'd also really like to go after them for all the problems they've caused and they're obvious false advertising. Anyone else interested in maybe getting a group together of current and former disgruntled and unhappy customers to maybe do something (including maybe even doing a class action lawsuit)?
If not, anyone know of any other good hosted exchange services that have the same general features and rates?
Also, I'm currently using Yahoo Mail Plus (which I pay for also so I can forward my email) which unfortunately only allows me to forward to one email address (and doesn't also retain a copy of the incoming email), so its currently set to go to 4smartphone. Anyone think that if I sent my Yahoo mail to Gmail and then my Gmail to 4smartphone, it might be better since that way Gmail can at least retain a copy of incoming email in case 4smartphone goes down again? Anyone see any negative side effects with this plan?
Does anyone also know if mail that has been sent to 4smartphone accounts over the past 2 days is being queued, or is it gone forever if the customer didn't have a backup plan in place prior? If it is gone forever, I seriously think we should take some kind of action against 4smartphone!
At this point, I've left numerous messages for them, including with Patrick Gilbert (who I believe owns Presence IT and 4SmartPhone : 480-905-1655), and of course no one has gotten back to me yet. But then again, I'm not really surprised considering how little they seem to care about keeping their customers happy and their service stable and reliable...
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