don123456

Has anyone else developed a hair line crack from on top of the camera button (housing) on the left edge to screen (not the screen)?

dmartin1976

not mine, did u drop it? or just from normal use?

Dsol

Sound like the battery cover then right? At least you could replace it.

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PDA Lineage: Palm Pilot, Palm V, Palm Tungsten, Treo 650 (Cingular), Treo 750 (AT&T), Treo Pro GSM (unlocked)

berdinkerdickle

Some time back someone developed a slight crack up by the vibrate button.
They swore they didn't drop it, but palm said it would now have to be considered 'out-of-warranty'
If they said that to me, I'm not sure how I would handle it.

cglaguna

Not the battery cover, I think he is talking about the side of the phone. The battery covery doesn't extend this far.

I have no crack....

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berdinkerdickle

no crystal meth either

charlyee

Lol, no crack here either.

berdinkerdickle

Here's the person I was talking about:

Here's the Thread:

I heard treo pro is crispy

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Berd

rkrishnamurthy

Thats me guys. yes my treo pro developed two cracks one near the vibrate switch and other near the left corner of the screen.

I got fed up with palm response that it has to be considered as out of warranty.

i have sold it to a second hand shop for dirt price.

Fiffer

That's just an unreasonable and insane answer from greedy "Palm"s. They should have at least given you some kind of warranty because it hasn't reached at least a month before it broke. IMO, there quality insurances should be reevaluated.

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frause

I've got one crack just above the wifi-button and two in the top right corner.

RichChestmat

I've got a hairy crack down the back at the bottom. I've had it since birth.

/coat

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Treo Pro on Vodafone UK X 2

berdinkerdickle

I suggest we buy 3rd party insurance for our pro's

don123456

Yes, the hair line crack is in the body case, not the back cover. Never dropped the phone or did anything to cause this. Palm is covering it under warranty so I'm happy.

Dsol

Looked into this with my insurance company and they don't offer anything. Great stuff for my home PC but nothing for a device like this.

Kind of a bummer.

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PDA Lineage: Palm Pilot, Palm V, Palm Tungsten, Treo 650 (Cingular), Treo 750 (AT&T), Treo Pro GSM (unlocked)

treopq

I cannot return it now since over 30days after purchasing.

But I have been so careful to protect my treo pro with a soft bag when I put it in my pocket everyday. And now, when it just passed 30 days, a few cracks show up along the sides of my TP.

This is really ridiculous! Now I understand why palm is doomed to fail!!!!

IT IS OVER!!!!!

The Phone Diva

Does the one year warranty still apply?

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♥ GSM Phone & MP3 player freak! ♥
*Formerly Lady Treo. Too many phones now!*
Current smartphones: Nokia 5800 XpressMusic.
Current dumbphone: Sony Ericsson W995a(next)/G705
Current smart dumbphone(LOL): Jailbroken 16GB iPhone 3G
Next smartphone: Leaving my options open, lots to choose from.

Bekktek

Oooohhh yet another reason I hope Sprint requires that this thing be a MUCH MORE DURABLE!

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Ebag333

Curious. I wonder if it's a result of the finish.

I've dropped my 800w more times than I can count. Skidded it across pavement lots of times. The corners are all chewed up.

No cracks yet (*knock on wood*).


It's highly unlikely that the form factor will change if Sprint picks it up, as it's incredibly expensive to redesign your production line partway through a run. If Palm deems it "good enough" then I doubt it'll change.

As an example I believe that the only reason the 700w got redesigned is because it natively supports 64 MB of memory, so it was pretty easy to attach a second 32 meg chip. Redesigning the case is likely to cause problems with all sorts of stuff, such as the way the battery fits, etc.

The Phone Diva

I'm curious to see what customer service will say. Even if he's out of the exchange period, cracks after only 30 days and average usage may be a design flaw. Or reason for them to send a new unit anyway. What exactly does the warranty cover, anyone know? I hate to see people spend so much to get screwed.

__________________
♥ GSM Phone & MP3 player freak! ♥
*Formerly Lady Treo. Too many phones now!*
Current smartphones: Nokia 5800 XpressMusic.
Current dumbphone: Sony Ericsson W995a(next)/G705
Current smart dumbphone(LOL): Jailbroken 16GB iPhone 3G
Next smartphone: Leaving my options open, lots to choose from.