KJKRAMER

Please no commnets on this thread!!! Just list the details like I have for your cracked TP. Let's see if we can figure this out.

Mine:
A) 4-5 cracks by left side button and one big one in top right corner. I use side buttons for a program at work
B) Bought at Palm.com on 9/23 and it was delivered 9/26.
C) I live in LAs Vegas, Nevada
D) No hard case. It is naked and never dropped
E) Serial number P4GU09N8H06N
Result: Palm CS sending new one on day 45

berdinkerdickle

S/N P4GU09C8H1C3

Received Pro on 10/15
BodyGuardz Installed 3 or 4 days after received Pro.

No Cracks so far.

Side Note:
I don't remove battery cover as they suggest in the user manual.
I put my Pro between my hands (as if I was going to clap), and then push up.
The cover comes off rather easy this way.

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Berd

ggarrett

One fracture above red end button and around side over the wifi button

Bought from buy.com on 10-01

Southeast Texas (near Houston)

No case; never dropped

P4GU09N8H21B

Replaced by Palm with new unit 11-11

charlyee

Serial No. P4GU09C8H1F3.
Bought from Palm 10/20, received 10/23.
Using a silicone case from 10/25/08.
In Racine, WI
My battery cover comes off easily by the method in the manual.
No cracks to date.

PS: I realize the sample size is only 4, but I just noticed that the ones with cracks have N8H in the s/n and the ones without have C8H. anyone know how to interpret these numbers?

berdinkerdickle

KJKRAMER,

I will delete this post because you didn't want comments.
But I just had to point out, so far '9C' doesn't have cracks, and '9N' does.

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Berd

ewhip

I have a 9N - no cracks (this better not jinx me)

cglaguna

Received 10/1
Serial number: p4GU09MBH0Y3

Cracks:
Middle of Camera Button
Top of the Camera Button
Middle of Volume Control
Bottom of Volume Control
Middle of Power button

Never dropped, use all buttons alot.

Palm taking back for other reason. Got new one from Amazon, until this is sorted out.

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berdinkerdickle

9N8H?

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Berd

treopq

9M8H

cracks ONLY 4 now, but very likely will be 5 in couple of days.

KJKRAMER

It might be a good idea to get as many MSN's as possible, cracked or uncracked, and see if it is just a certain batch? Comments are ok on this thread if they are constructive and relevant to finding out if there are any trends.... something our boys at Palm are obviously working hard at already... but, just in case

sabre23t

Received end oct08 (Kuala Lumpur, Malaysia)
SN: P4GUEA48HOM8

Small notch (less than 1mm) between Volume and Camera buttons; from battery cover side. Still monitoring that notch.

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regards, sabre23t =^.^=

chestvrg

Serial No: P4GU0A88H1YX
I put in my order from Palm on 11/08/08 and received my Pro (today) 11/11/08
I live in Miami, Florida and "of course" this is Day (D1), but I wanted to let the forum know I don't have any cracks as of now. (crossing my fingers).

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Chester Vargas - GSM/3G Treo Pro

KJKRAMER

I know I am breaking my own rule here for this thread, but I thought people would be interested in knowing I got my New in the box TP today (on a holiday) a mere 24-28 hours after being told they would replace my 6 week old TP due to cracks. WOW!!! New serial number is P4GU09C8H0GV
I keep staring at it in the box and have not taken it out... I might wait a day or so. I am afraid to touch it. Seriosly. LOL. MAybe I will take it out of the white box and send mine back Saturday?? Is it odd to be afraid to touch it??

chestvrg

Looks like your S/N is similar to mine. I got mine today (Veteran's Day) as well, but I got "brand new"/1st. time purchase. I have not notice any cracks in D1, but will keep checking vigilantly.

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Chester Vargas - GSM/3G Treo Pro

Biggles

Hmm, a diferent series of numbers for the UK? Different factory?

P4NU08V8H03E

Bought from Vodafone UK 22 Sep.

No cracks.
Back only removed rarely.
No drops.

levinda

A) No cracks
B) Bought at Palm.com on 9/10 and it was delivered 9/29.
C) I live in Chicago, IL
D) No case of any kind and never dropped
E) Serial number P4GU09M8H0CW


I also don't remove battery cover as they suggest in the user manual.
I alos put my Pro between my hands (as if I was going to clap), and then push up.
The cover comes off rather easy this way.

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Daniel Levin

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ewhip

Yep 9N8H.......

ToolkiT

nope mine is P4NU0988H09R (also Vodafone UK )
No cracks here

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Do files get embarrassed when they get unzipped?

Dsol

The unit I returned because of defective GPS was

P4GU09M8H06V--it was preordered and arrived in late September and never had any cracks. Battery cover removed about 10 times.

Replacement unit received about a week ago (11/5) s/n P4GU09X8H0AR--interestingly this seems to be the only s/n on the thread with an X. This unit came directly from Palm--not the Palm store. No signs of cracking.

Tons of use on both units with no case other than a Invisible Shield which would provide little impact protection.

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PDA Lineage: Palm Pilot, Palm V, Palm Tungsten, Treo 650 (Cingular), Treo 750 (AT&T), Treo Pro GSM (unlocked)

charlyee

Just out of curiosity, are all the TPs made in the same country?

Mine is made in Taiwan