dinoSnake

Hey guys, new here. I joined when I saw this post so that I may reply and ask questions.

Just bought and activated a new STP, my third Windows 'Mobile' device. I started with the WinCE 2.0 LG Phenom and then moved on to the WinCE 2.11 HP LX620, which I still have (has sat unused for about 8 years now). So my new STP's WinMo 6.1 feels somewhat like "coming home" - things have changed, yet somehow it still feels all the same.

Anyway, back to the point. Have any of you opened a network ticket on the missing calls issue? Don't be so quick to blame the phone. My partner has a Centro and I have/had Nextel Motorolas...and both have missed calls. In the case of the Centro the last time was due to the fact that the network had lost the phone's annunciation with the towers - the network had 'lost' accurate track of the phone's location, being moved around so much with all the travel. Pulling out the battery with the tech rep on the phone, then warm booting followed by a network re-annunciate (from the rep's end), solved that bout of lost calls.

The Sprint tech rep said that when phones are moved around the network substantially, a reboot / removal of battery is recommended every few weeks to help the network towers re-register the phone's location on the network.

Also note that my Nextel had a heck of a time due to improper registration inside the Nextel computer network - it took them five network tickets and two weeks (and an email letter sent directly to the CEO!) to get the internal network mis-registration error fixed and phone service restored.

dinoSnake

Hi guys. I got my STP yesterday and just joined up here. The STP is now my third WinMo device - I started with the LG Phenom in 1999 and then moved on to the HP LX620, which I still own (but haven't used it in 8 years or so).

I find the STP to be "Old Home" - it's changed, yet still the same. I like it a lot, I think.

Anyway, back on topic: as anybody opened up a network ticket regarding this issue?

My partner's Centro, and my Nextel Motorola, has had the same issue. A call to tech support discovered that Sprint phones can sometimes "lose" sync / location with the towers, requiring a reboot and re-sync (from Sprint's end) in order to re-enumerate the device with Sprint's servers. Tech actually recommended that, on well-traveled devices, a reboot of every few weeks isn't unreasonable to do.

Sprint sometimes does not properly register phones into their server system - this happened with the activation of my Nextel Motorola. It took five network tickets over two weeks to get fixed (actually, it only got fixed after I found out the CEO's email address and wrote to him directly! ) The tech(s) who finally fixed the issue (and got my service back!) acknowledged the fact that, sometimes, server registration gets fouled up and gives the phone issues. Maybe your dropped incoming calls, being directly sent to voicemail, is due to this.

jac6695

Update: I decided 2 weeks ago to pull the trigger on a Touch Pro 2. Literally the day I received it, the Treo Pro decided to take a complete dump (other then the received calls issue, it had been working great and In was totally satisfied with how I had it "set up"). The issue was related to GPS. If I attempted to use GPS with ANY program it would crash the phone. I did several hard resets and nothing helped. Even with the older version of Bing/Live in the ROM, it still would crash with use of GPS.

So anyway, I took it back to Sprint so they ordered me a replacement. I tried to get them to give me a new one (and they might have if they had one in stock), but had to order the refurb (I really didn't try and argue too much for a new replacement). Well anyway I finally picked it up Thursday and have been using it since (I had them activate it and turn off the Touch Pro 2 so I could make sure the refurb is OK). So far, I have received ALL incoming calls (not very many, but with my approximate 65% receiving rate with the old one, I think I am doing pretty well. Not sure if anything has changed, or Sprint has done anything or not, but so far so good. But with a disclaimer, I have not reinstalled weather panel or set up my Gmail account, so that might make some bit of difference. Anyway, just FYI.

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James

VZW: 700W>700WX>Centro>Samsung Saga> now with Sprint: Touch Pro>Treo Pro>Touch Pro 2